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Sunway Resort Hotel Petaling Jaya, Petaling Jaya

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From85US$ /night
Check-in
05Feb2025Select date
Check-out
06Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Resort

Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Malaysia

Sunway Resort Hotel is a luxurious retreat located in the vibrant area of Petaling Jaya, Malaysia. Renowned for its stunning architecture and rich history, the resort combines modern elegance with cultural significance. Set amidst lush gardens in an integrated entertainment complex, Sunway Resort Hotel is recognized as a premier destination that offers world-class services and has received multiple prestigious awards, including the Best Upscale Hotel in Asia Pacific.

Location

Sunway Resort Hotel is strategically situated near major attractions like Sunway Lagoon theme park and Sunway Pyramid shopping mall, offering guests a blend of entertainment and retail therapy. The resort provides easy access to transportation options, including a dedicated rapid transit bus, making exploration of Kuala Lumpur effortless. The surrounding area boasts a vibrant ambiance filled with dining and leisure experiences.

Rooms

The resort features a collection of 477 stylish rooms and suites, each designed with modern elegance and state-of-the-art technology. Guest accommodations include options like the Deluxe Room and the luxurious Presidential Suite, boasting stunning views of the city or theme park. All rooms provide premium amenities, such as sleep-inducing beds, plush furnishings, and spa-inspired bathrooms with advanced features.

Eat & Drink

The resort offers a rich selection of dining venues, including Gordon Ramsay Bar & Grill and Black Tap Craft Burgers & Shakes, each offering distinctive culinary experiences. Guests can enjoy prime cuts of meat and Gordon Ramsay's famous dishes at the signature restaurant, while Black Tap specializes in craft burgers and the world-famous CrazyShake milkshakes. Breakfast options feature a dedicated buffet showcasing local delights and international favorites.

Leisure & Business

Guests can indulge in a range of leisure activities, including a tropical swimming pool and state-of-the-art Health Club. The resort also provides access to Waterventure, a dedicated children's play zone featuring shallow pools and a playground, ensuring family-friendly fun. For those seeking relaxation, wellness facilities are equipped with Technogym equipment and personalized fitness coaching.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.
Deluxe Room
Max:
2 persons
30 m² 
Bed options:
1 King Size Bed
Shower
Coffee machine
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Grand Deluxe Room
Max:
2 persons
40 m² 
Bed options:
1 King Size Bed
Shower
Bathtub
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Deluxe Room
Max:
2 persons
30 m² 
Bed options:
1 King Size Bed
Shower
Air conditioning
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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center
Petaling Jaya 2.5 mi
Airports
Sultan Abdul Aziz Shah (SZB) 12.8 mi
Kuala Lumpur International (KUL) 29.5 mi
Train
Taman Paramount 2.5 mi
Taman Bahagia 2.8 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

General

  • No smoking on site
  • Internet access
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Locker room
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center

Guest Parking

  • Electric kettle

Services

  • Paid airport shuttle
  • Valet parking
  • Room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Video games
  • Children's buffet
  • Children's pool
  • Water slides
  • Kids club

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Spa & wellness center
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Tea and coffee facilities
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Malaysia
Map view
Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Malaysia
Nearby
Amusement & Theme Parks
Sunway Lagoon
200 ft
Shopping Area
Sunway Pyramid Shopping Mall
1500 ft
Persiaran Lagoon
Sunway City
300 ft
3 Jalan PJS 11/15
3, Jalan PJS 11
1700 ft
Night club
Soju
200 ft
3 Jalan Pjs 11/11
Sunway Wildlife Zoo
1800 ft
Restaurants
The Lobby Lounge
200 ft
Sunway Resort Hotel & Spa
8 Gourmets Gala
1700 ft
Pjs
Dragon-i
1400 ft
No. 3 Jalan Pjs 11/15 GF.43
Zhia Kitchen
900 ft
25
Canton-i
100 ft
No. 3
Fong Lye Taiwanese Cuisine
1400 ft
No. 3 Jalan Pjs 11/15 LG1 43A
Shogun Japanese Buffet Restaurant
1.9 mi
LG2
Dolly Dim Sum Sunway Pyramid
1400 ft
Lot LG2.28
Putien Restaurant
1600 ft
Sunway Pyramid Mall

Reviews and Ratings

Feedback from previous guests about their experience.
86%
liked the resort and would come back
Great location
Friendly staff
Room management issues
Hassle switching rooms
8.6/10
Great
Rooms
6.6
Location
9.1
Service
7.7
Dining
7.0
Guest reviews
8.6/10
based on 25 reviews
9.0
9.0/10based on 2327 reviews
Jonathan
United Kingdom, January  2025
8.4/10

I had a mixed experience at the hotel. The location is fantastic, right next to a shopping mall and Sunway Lagoon, which is super convenient. However, my room situation was quite frustrating as I had to deal with multiple changes. On the bright side, the staff were friendly and helpful, which made things a bit easier. Overall, it has great amenities but the room management left a lot to be desired.

Rooms
5.0
The rooms were below average; I initially booked two executive suites with a request for them to be on connecting floors, but we ended up separated on different floors. Eventually, I had to downgrade one suite to get a premier connecting room, which was also a hassle.
Service
8.0
The staff were all courteous and efficient, especially Daud who welcomed me warmly. Their friendliness made the entire stay more pleasant.
Location
10.0
The hotel is in an excellent location, right next to the shopping mall and Sunway Lagoon, making it very convenient for families and leisure activities.
Dining
Facilities
Great location
Room management issues
Christopher
United States of America, January  2025
7.4/10

My stay at the hotel had its ups and downs. The location was fantastic, making it easy to enjoy nearby attractions and shopping. I appreciated the spacious accommodations, although I found the cleanliness left a lot to be desired. The service was friendly, and they were very helpful with my requests. However, waiting until 5 PM for check-in was a bit frustrating.

Rooms
6.0
While the large room on the club floor was comfortable, I was disappointed to find it not very clean when I arrived.
Service
8.0
The staff were really friendly and helpful, especially when I asked for an additional mattress.
Location
9.0
The hotel's location was great, just a short drive from the Sunway Lagoon theme park and right next to a huge mall.
Dining
7.0
I didn’t try dining in the main hotel, but feedback on the breakfast offerings indicated a good variety, though I wish I could have experienced that myself.
Facilities
7.0
The facilities were decent but nothing stood out as exceptional.
Charles
United States of America, December  2024
8.8/10

I had a wonderful stay at this hotel, which is ideally located for a family trip, especially with easy access to the water park. The rooms were spacious and well-maintained, providing a clean and bright environment. The staff was incredibly friendly and made my experience enjoyable. However, the dining options could use some improvement, particularly regarding the availability of hot water in the showers. Overall, it’s great value for families looking for a fun getaway.

Rooms
9.0
The rooms were spacious, clean, and had a well-tiled, bright bathroom. They also include perks like a roll-away bed and tickets to the park if booked through the hotel website.
Service
10.0
The staff was exceptional—always friendly and courteous, especially the manager, Mohammad Dawoud, who went above and beyond to ensure a fantastic stay.
Location
8.0
The location is fantastic, right next to Sunway Lagoon and a short walk to Sunway Pyramid mall, which is perfect for families. However, dining options outside of the mall were somewhat limited.
Dining
7.0
The dining service was good, offering a variety of international and local flavors, but the lack of hot water in the shower was a significant letdown.
Facilities
9.0
The hotel offered great facilities, including access to the nearby water park, which is fantastic for families.
Mark
United States of America, December  2024
7.8/10

I had a mixed experience at this hotel. On one hand, the location is fantastic, right next to the theme park and surrounded by malls. The staff were incredibly friendly. On the downside, the junior suite I stayed in could use some better care and decoration, which was disappointing compared to my previous visit five years ago when everything was great.

Rooms
6.0
The junior suite facing the waterpark needs more care and decoration. It was not ideal compared to my last stay.
Service
7.0
The service was a bit lacking as there was a problem with our booking details, although the staff did their best to address it. Overall, the effort was appreciated.
Location
10.0
The location is excellent, just a stone's throw away from the theme park and surrounded by numerous malls. Super convenient!
Dining
7.0
The breakfast options were decent but not outstanding. I appreciated the private breakfast a la carte but expected more variety.
Facilities
8.0
The facilities were quite nice, especially with the pool area which was well-maintained and perfect for a family getaway.
Martin
United States of America, December  2024
7.6/10

I had a mixed experience at the hotel. The location was fantastic, right by the Sunway Lagoon parks and a big mall, which was awesome for my family. However, the room wasn’t as clean as I hoped upon checking in, and we found someone else's clothes in there. The staff was friendly and helpful, especially when I reached out about the issues, but I wish the overall experience was a bit more stylish and cleaner.

Rooms
5.0
Unfortunately, the room wasn’t clean when we checked in, and we found personal clothes left behind, which was quite disappointing.
Service
7.0
The service overall was quite professional and friendly. They handled my requests well, but I was surprised when I was asked to pay extra to switch to a king bed.
Location
10.0
The hotel is perfectly located, connected to the Sunway Lagoon parks and a large shopping mall, which made it great for the kids.
Dining
7.0
The breakfast had a good variety of dishes from different cuisines, which was nice, but I felt the selection could be expanded.
Facilities
8.0
The hotel had decent facilities, and it was quite family-friendly, which is a plus for travelers with kids.
Nicholas
United Kingdom, December  2024
7.2/10

I had a pleasant stay at this hotel, with some nice surprises like getting free access to the waterpark when I booked for three nights. The location is great as it’s close to Sunway Lagoon and a nearby shopping area, but be prepared for lots of kids around which can be a bit noisy. The rooms were clean but not very spacious and the service could use some improvement, particularly during tough moments. Overall, it's a decent place with great dining options and excellent facilities like a pool.

Rooms
7.0
The rooms were clean but old and not very big; I was on the 18th floor with a nice view of the Sunway Lagoon Resort.
Service
5.0
The service was a bit disappointing, especially when I needed help during a tough time after my mother passed away.
Location
8.0
The hotel is conveniently located near the mall and Sunway Lagoon, making it a great spot for families, although it can get a bit noisy with all the kids.
Dining
7.0
Dining was excellent with a wide variety of options during my stay, though there was a lack of coordination with the service.
Facilities
9.0
The hotel had great facilities overall, including a nice pool area that was well-maintained.
Daniel
United Kingdom, December  2024
8.0/10

The hotel boasts a great location that’s conveniently close to shopping and attractions while being away from the bustling city. The rooms were comfortable and always smelled nice, making for a pleasant stay. Although the dining experience offered a wide selection, it could use some improvement in taste. Overall, it’s a family-friendly option with good value for money.

Rooms
8.0
The rooms were comfortable and smelled nice all the time, though they could benefit from refurbishment.
Service
9.0
The service was friendly and helpful, especially the bellboy Casey, who provided useful information and assisted with our transportation.
Location
9.0
The location is central yet away from the busy congested city, with easy access to shopping centers and nearby attractions like Sunway Park.
Dining
7.0
The dining options were good with a wide selection, but some dishes were a bit tasteless compared to my usual stays.
Facilities
7.0
The facilities were decent, but I think there’s room for improvement overall.
Theodore
United Kingdom, November  2024
8.6/10

I had a wonderful stay at the hotel, especially enjoying the family-friendly atmosphere and the proximity to Sunway Lagoon and the shopping center. The rooms were lovely with modern controls for convenience, but I did encounter some issues with the dining service that could use improvement. Overall, it felt like a great value for money considering the amenities and location.

Rooms
9.0
The rooms were very nice, modern, and perfect for family travel. I loved the digital switch to control the curtains, aircon, and lights, making everything so convenient.
Service
10.0
The service was top-notch. The staff was amazing and really helpful, especially when they offered to bring park tickets to my room at special prices, which was a lifesaver for me and my daughter.
Location
9.0
The location is superb, especially for families with kids, being right next to Sunway Lagoon and the shopping center. It does get a bit crowded with families and kids, but that adds to the fun!
Dining
5.0
Unfortunately, the dining experience left something to be desired. Although breakfast had plenty of options, the lack of coordination and service really affected it. I would hope for a better experience in the future.
Facilities
7.0
The hotel facilities were quite good, especially for families. There was a nice pool area, which was enjoyable, though I wish there were more dining options available.
Riley
United Kingdom, November  2024
7.4/10

I had a bit of a mixed experience at the hotel. While the staff was incredibly efficient and went above and beyond to make my family feel special, the room issue was quite a hassle, especially since we had to switch rooms after a day. The location is pretty good, close to shopping and dining options, but I did find some areas to be messy. Overall, it has its conveniences but it's not without its quirks.

Rooms
5.0
We checked in at 4 PM but didn’t get our room until nearly 5 PM. The executive suites I booked were separated, even though I requested connecting rooms. We then had to downgrade one suite just to get a connecting room for the following night, which was a hassle.
Service
10.0
The service was outstanding. The staff was really efficient and made us feel special. They even extended my mother and grandmother's room for an additional 6 hours at no extra charge since they had a late flight!
Location
7.0
The hotel's location is quite interesting; it’s near a mall and there are good restaurants for lunch and dinner. However, I found some messiness along the way to the parking which was a bit off-putting.
Dining
8.0
Dining was really enjoyable, with excellent options available for breakfast and just a short stroll to some great dining spots nearby.
Facilities
6.0
The hotel has decent facilities. However, I didn't find the ventilation in the rooms to be sufficient, and after a hot shower, it felt stuffy.
Outstanding service
Room availability issues
Jack
United Kingdom, November  2024
8.2/10

I really enjoyed my stay at this hotel! The location was fantastic, close to lots of food options and shopping, and the rooms were clean and comfortable. The staff was super friendly and helpful, making my experience all the better. However, the communication could use some improvement, as there were times when instructions weren't understood very well. Overall, it’s great value for money, but there's definitely room for enhancement in some areas.

Rooms
8.0
The rooms were clean, bright, and comfortable, and they even came with an extra bed, which was a nice touch.
Service
7.0
The service staff was very friendly and helpful, always smiling and eager to assist.
Location
10.0
The location was perfect—adjacent to a nice mall and a super Aqua Park, making it super convenient for families.
Dining
7.0
The breakfast was quite good, but I feel like there could be a bit more variety to choose from.
Facilities
8.0
The hotel had good amenities, and I appreciated the well-maintained common areas.
Mark
United States of America, November  2024
7.0/10

The hotel had a great location right by the Sunway Water Park and adjacent shopping malls with plenty of dining choices. The rooms felt a bit old and musty, and they were smaller than expected. The service was mixed; while some staff were friendly, others seemed a bit clueless. Overall, it was decent for the price, but definitely not ideal for those seeking modern accommodations.

Rooms
5.0
The rooms were smaller than I expected and felt a bit old and musty.
Service
6.0
Service was hit or miss; some staff were great, while others weren't very helpful.
Location
9.0
The location is fantastic, just steps away from Sunway Lagoon and tons of shopping and dining options.
Dining
8.0
The dining options were quite diverse and really catered to different tastes.
Facilities
6.0
Facilities were decent, but the overall feel of the hotel needed an update.
Riley
United Kingdom, October  2024
7.0/10

The hotel has a superb location right next to a theme park and plenty of shopping options, which made it convenient for our family trip. The rooms, however, felt outdated and in need of renovation, which was a bit disappointing. The service staff were friendly, but the breakfast experience could use some improvements due to limited choices. Overall, it’s a great place for families looking for fun, but the accommodations could definitely be better.

Rooms
5.0
The rooms were comfortable but really need renovations, especially since ours was located in a darker, worn-out section of the hotel.
Service
7.0
The service was quite friendly and helpful, but I wish the staff, especially at breakfast, were more interactive.
Location
10.0
The hotel’s location is fantastic with easy access to the theme park and shopping malls, making it perfect for a fun-filled family stay.
Dining
6.0
Breakfast had a fantastic spread, but the choices were a bit limited and tasteless compared to what I usually expect.
Facilities
7.0
The hotel had nice facilities overall, but some areas felt a bit outdated.
John
United States of America, October  2024
8.6/10

My stay at this hotel was quite pleasant overall. The location is unbeatable, right next to a mall and fun attractions like Sunway Lagoon. The room was clean and well-prepared, but I was a bit disappointed that there weren't any club facilities despite being on the club floor. The service was generally friendly, and the dining options were outstanding, really catering to all tastes. However, parking access was somewhat inconvenient.

Rooms
8.0
The rooms smelled nice and were meticulously prepared, reflecting attention to detail.
Service
9.0
The staff was friendly and helpful, particularly Casey, the bellboy, who assisted with transportation arrangements.
Location
9.0
The hotel is very strategically located, just a short walk to a shopping mall and nearby attractions.
Dining
10.0
The dining experience was fantastic, offering so many food choices that even picky eaters would be satisfied.
Facilities
7.0
While the facilities were generally good, I did find the access to parking a bit tricky.
Great dining options
Limited club facilities
George
United States of America, October  2024
6.8/10

I had a mixed experience at this hotel. While the location is fantastic with plenty of family-friendly activities nearby, the rooms didn't quite meet my expectations for a five-star hotel. The service was generally good, but I faced a hiccup with the bath which I wasn't happy about. Overall, the amenities were decent, but I wish there were more choices at breakfast.

Rooms
6.0
The rooms were big and clean, but they felt old and lacked style, creating an emptiness that was a bit disappointing for a five-star hotel. It was also quite small for my family, especially being on the upper story.
Service
7.0
The service overall was good, with a happy and helpful disposition from most staff. However, some staff didn't come off as very friendly, with the bellboys and doorman being the exceptions.
Location
9.0
The location is excellent! It's really close to a shopping mall, water park, and there are tons of dining options nearby, which is awesome for families.
Dining
5.0
The dining options were average. Breakfast started early at 6 am, but the choices were limited and often cold by the time I got there at 9.
Facilities
7.0
The hotel has decent facilities and a nice environment surrounding it, but I felt like they could offer more variety to the guests.
Ben
United States of America, October  2024
7.2/10

I had a mixed experience at this hotel. The location next to the shopping mall was fantastic, and the staff were friendly and helpful. The room was big and clean but felt a bit empty and lacking in decor, which was disappointing. While the dining was decent, it could use some improvements in service. Overall, it’s a place with great potential but some areas definitely need attention.

Rooms
7.0
The room was spacious and clean, featuring a nice bathtub, but it lacked personal touches that made it feel welcoming.
Service
6.0
The service was friendly, but I did feel judged at times, especially when trying to carry food out.
Location
9.0
Being right next to a shopping mall was a real plus, with plenty of dining options nearby.
Dining
7.0
The dining experience was decent, though I had to remind staff a couple of times for simple requests like brown sugar.
Facilities
7.0
Facilities were adequate, but nothing stood out as truly exceptional.
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Rooms and Guests2 Guests, 1 Room